Comprehensive Data Protection and Productivity Optimization for the Insurance Industry
Speed up claims processing, improve customer service,
reduce costs, and ensure regulatory compliance with a single feature-packed tool.
Scheduled Reports
Configure and schedule security and productivity reports for supervisors to always keep their finger on the pulse.
Healthy Work Habits
Assess workloads, encourage regular breaks, adopt flexible work schedules, and prevent burnout with Controlio’s insights into work patterns.
A Choice of Packages
Controlio comes in cloud-based, on-premise, and private cloud versions to satisfy the needs of diverse insurance companies.
How Controlio Makes Insurance
Businesses More Secure, Cost-Effective,
and Profitable
Measure and optimize productivity across people, workflows,
and technology. Implement robust risk management and enforce security and compliance
policies with actionable intelligence.
Collect, store, and process all kinds of sensitive data in full compliance with industry-specific, state, and federal regulations
Protect healthcare data in line with HIPAA requirements by recording and examining access and other activities in information systems that contain PHI.
- Prevent customers’ financial information leaks by tracking your employees’ activity as dictated by the GLBA.
- Ensure the integrity and security of your company’s financial records in accordance with the SOX by documenting communications and financial operations.
- Implement safe credit card processing and card details storage under the PCI DSS by tracking access to cardholder data and enhancing protection against malware.
- Take on board an ongoing reporting and documentation system for cybersecurity events following the NYDFS Cybersecurity Regulation, the Connecticut Insurance Data Security Law, and other local implementations of the NAIC model law.
Take advantage of user and entity behavior analytics to detect insider threats and plug hidden security gaps
- Scan reports on web/app usage to reveal security risks like data-grabbing websites or malware-infected platforms.
- Explore operations with files, including printing jobs, to ensure that no sensitive data is destroyed, improperly altered, or distributed outside the company.
- Study reports on keystrokes, emails, and web searches (optional) to uncover rogue employees and improper behaviors.
- Establish behavior rules governing the use of websites, apps, and removable media devices for different users/departments and block risky actions.
- Set alerts on suspicious behaviors to stop accidental or intentional security breaches ASAP.
- Get reports on top violators to provide additional coaching or put them under closer surveillance.
Establish visibility across users and workflows within your company’s networks
- Stop micromanaging your office workers and switch to exercising non-invasive control over their computer-based activities with real-time monitoring.
- Connect your WFH employees, branch offices, and field agents to the Controlio system to improve remote workers’ accountability and performance.
- Check the attendance of all the users regardless of their locations and track tasks they are working on through the Online Sessions tab.
- Clock the employees in and out automatically with Controlio’s logs recording login/logoff times and the start/end of all sessions.
- Maintain accurate work time logging by calculating not only total time spent on the computers but also the users’ active and idle times.
- Spot absentees, idle workers, or those who got stuck in assignments and take proper corrective steps right off the bat.
- Watch users accessing apps and web portals containing or using sensitive data and respond to suspicious actions immediately.
Make an inventory of your tech stack to cut costs and remove performance obstacles
- Figure out what apps and web services are the most frequently used by your team and whether they really contribute to the higher efficiency of your business.
- Detect digital tools with poor, redundant, or overlapping functionality to get rid of licenses and subscriptions that don’t pay off.
- Let Controlio categorize websites and apps based on their intended purposes and specify productivity levels for each of the tools.
- Adjust the categories and productivity levels to the specifics of different departments and even to the job duties of individual users.
- Evaluate working hours distribution across websites/apps and reveal distracting or improper activities, such as gambling platforms or online shopping.
- Block the whole categories of web platforms, prohibit access to non-work apps, or launch alerts on various violations of your web/app usage policy.
Measure your office and remote workforce’s performance to find room for improvement
- Track the Productivity Score metric calculated by Controlio for individual agents, different departments, and the entire agency based on the time during which they were active in distracting or productive software.
- Gauge employee engagement with the automatically generated Activity Ratio, which compares the duration of users’ interactions with programs and websites against their total time spent in front of computers.
- Compare these KPIs across users and teams to find the reasons behind performance drops and poor engagement or encourage following positive productivity patterns.
- Pinpoint performance slowdowns throughout different timeframes to understand their causes and implement appropriate measures.
- Monitor productivity trends to test different managerial decisions and adjust them on the fly according to the results.
- Use the Productivity leaderboard to acknowledge top performers and give additional training, mentorship, or another kind of help to those who underperform.
Handle personal information with due care to build a transparent and trustful work environment
- Adopt a privacy-respecting approach to activity monitoring by informing users of data collection and maintaining robust data security practices in compliance with the California Consumer Privacy Act, Colorado Privacy Act, and similar state regulations.
- Limit data collected from users to unidentifiable personal information using purpose-built GDPR mode if it is necessary for working with EU-based clients and agents.
- Finetune monitoring profiles to place at-risk employees under stricter surveillance while disabling recording features selectively for diligent workers
- Invite your staffers to the Controlio dashboard to monitor their own productivity, thus promoting their personal growth and creating an atmosphere of trust.
- Allow the users to turn the monitoring on and off right from the taskbar of their computers and prevent the accidental collection of their personal data during breaks and off hours.
- Restrict access to data collected by Controlio using customizable role-based policies and regularly check the access log to timely reveal privilege misuse.
Resolve labor disputes and conduct security investigations with a strong body of evidence at hand
- Respond to security incidents in a matter of minutes with immediate alerts and live streams of users’ computer screens (optional).
- Investigate data breaches and policy violations promptly and thoroughly using immutable activity logs, which record every action made on computers under monitoring.
- Get reliable proof of work with snapshots taken every five minutes of users’ active time (optional) to make sure your remote and WFH workers perform the employment duties as intended.
- Provide regulatory bodies, such as OCR or FTC, with solid audit trails to streamline compliance checks.
- Shield your agency from legal claims associated with workplace misconduct by documenting inappropriate behaviors like offensive messages or confidentiality breaches.
What Are Controlio Features?
Departments hierarchy
Live sessions monitoring
Remote client agent deployment
Multi-login Dashboard with access control list
Data Export to PDF, CSV
Agent Stealth mode and Icon mode
Audit Log (tracks activities inside the Dashboard)
2-Step Authentication
Cloud-based, on-premises, private AWS cloud deployment options
GDPR data recording&view mode
API for data integration
Active Directory OUs and users synchronization
Reviews
What our customers are saying
“GREAT SOFTWARE, NOT TOO INVASIVE”
"Overall it has been a good experience. I like the ability to defend my team, especially during budget cuts. It's nice to be able to show this one KPI and that's the end of the discussion about cuts to my team. And I REALLY like that."
March 27, 2024
Sr VP of Admin and Marketing, Marketing and Advertising, 11-50 employeesUsed the software for: 1-2 years
“GREAT VALUE TO OUR COMPANY”
"My overall experience has been great. The support I receive from our account manager is like no other vendor. They are always there to help."
October 18, 2023
IT Specialist, Construction, 51-200 employeesUsed the software for 1-2 years
“KEEPING YOUR BUSINESS ON TRACK”
"Controlio solves challenges in monitoring employee activities, ensuring compliance, enhancing productivity, and protecting data security, particularly beneficial in managing remote work environments, ultimately streamlining operations and reducing risks for businesses."
February 28, 2024
Transportation/Trucking/Railroad, 51-1000 employeesUsed the software for 6-12 months