

Time Tracking and Activity Monitoring for Call Centers
Take the quality of your call center services to the next level with better individual and team performance. Process more calls, create a consistent customer experience, and generate higher profits by implementing smart technology.
Agent Workload
Forecasting
Controlio provides tons of historical data to predict spikes and dips in workloads and better respond to customer demand.
Actionable Behavioral
Insights
The app delivers reliable statistics and easy-to-grasp visualizations to spot productivity patterns and role models for creating a performance-boosting environment.
Diligent Monitoring
You can allow users to turn the monitoring on and off from the computer taskbar to avoid accidental capture of their personal data.
How Controlio Ensures Productivity Gains
Through Real-Time Visibility and Data-Driven Approach
Respond to performance issues as they unfold in real-time and
develop effective management strategies
based on historical data. Exercise control over your
inbound/outbound teams
and WFH/office agents with no
micromanagement.
What Are Controlio Features?






Departments hierarchy
Live sessions monitoring
Remote client agent deployment
Multi-login Dashboard with access control list
Data Export to PDF, CSV
Agent Stealth mode and Icon mode
Audit Log (tracks activities inside the Dashboard)
2-Step Authentication
Cloud-based, on-premises, private AWS cloud deployment options
GDPR data recording&view mode
API for data integration
Active Directory OUs and users synchronization
Reviews
What our customers are saying
“IT JUST WORKS. DASHBOARDS ARE COMPLETE AND PERFECT”
"We did a thorough analysis of all software packages; we have tested and tried each of them. We use the cloud version of Work Examiner (Controlio) and we immediately were convinced. It does *exactly* what we need in a seamless way."

January 27, 2020
Shareholder, Construction, 11-50 employeesUsed the software for less than 6 months
“OVERALL EXPERIENCE IS GREAT. NOTHING LESS THAN PERFECT.”
"Aside from the software being amazing, the customer service is the best part. They always respond within a timely manner, and answer any of the questions I have."

November 16, 2022
IT Specialist, Construction, 51-200 employeesUsed the software for less than 6 months
“A SOFTWARE WHICH HELP YOU IN MONITORING YOUR EMPLOYEES”
"Overall this is best as we don't have to do micro monitoring because at we can see when we want to see with the help of the reports. Very clear and easy dashboard so anyone can check and understand. It will also help you in future in task assignment , appraisal, R&R and promotion."

June 21, 2021
Information Technology and Services, 51-200 employeesUsed the software for 6-12 months