Time Tracking and Activity Monitoring for Call Centers
Take the quality of your call center services to the next level with better individual and team performance. Process more calls, create a consistent customer experience, and generate higher profits by implementing smart technology.
Agent Workload
Forecasting
Controlio provides tons of historical data to predict spikes and dips in workloads and better respond to customer demand.
Actionable Behavioral
Insights
The app delivers reliable statistics and easy-to-grasp visualizations to spot productivity patterns and role models for creating a performance-boosting environment.
Diligent Monitoring
You can allow users to turn the monitoring on and off from the computer taskbar to avoid accidental capture of their personal data.
How Controlio Ensures Productivity Gains
Through Real-Time Visibility and Data-Driven Approach
Respond to performance issues as they unfold in real-time and
develop effective management strategies
based on historical data. Exercise control over your
inbound/outbound teams
and WFH/office agents with no
micromanagement.
What Are Controlio Features?






Departments hierarchy
Live sessions monitoring
Remote client agent deployment
Multi-login Dashboard with access control list
Data Export to PDF, CSV
Agent Stealth mode and Icon mode
Audit Log (tracks activities inside the Dashboard)
2-Step Authentication
Cloud-based, on-premises, private AWS cloud deployment options
GDPR data recording&view mode
API for data integration
Active Directory OUs and users synchronization
Reviews
What our customers are saying
“EFFECTIVE DATA MONITORING, INSIGHTS AND ANALYSIS”
"I like the option set 'do not track' for specific users and flexibility to adjust licensing for data collection. Also the ability to group users for analyzing productivity at the group, company, or individual level is incredibly beneficial."
April 20, 2025
Senior Project Manager, Medical Devices, 51-1000 employeesUsed the software for: 6-12 months
“IMPROVES PRODUCTIVITY BY A HUGE MARGIN”
"Tracking accurate times for any app that was difficult before and it doesn't slow down our systems and the alerts for unauthorized access keep our data secure."
July 23, 2025
Marketing Specialist, Marketing and advertising, 11-50 employeesUsed the software for 1-5 months
“THE BEST TIME TRACKING SOFTWARE”
"It is incredibly user-friendly, you can download it quickly and access excellent customer support for any issues encountered."
May 24, 2025
Group IT Director, Transportation/Trucking/Railroad, 51-1000 employeesUsed the software for 1-2 years